SWS WARRANTY PROMISE
Your Trust, Our Responsibility:
Every product we make comes with a promise – if there’s a defect in the materials or how it’s made, we’re here to help hassle-free.
Just the Facts:
This warranty is what it says. No hidden terms or extra promises.
No Hidden Fees:
If your products are under warranty, we’ll take care of them!
We’ve Got Your Back:
If something’s wrong because of us, our expert team will either fix your product or replace it. Remember to use the product properly, install it as directed, and avoid altering any identification details such as serial numbers.
Install It Right:
For the best product experience and to maintain your warranty, please follow our recommended installation and usage guidelines.
Easy Returns with Field Destroy:
Sometimes, sending back a faulty product can be a pain. So, for certain items, we’ve got a simpler option. If the product’s faulty and under warranty, we might just ask you to take a photo of it and then safely dispose of it. Make sure to check with us before you do anything.
Product Repairs – Even Out of Warranty:
Got an older SWS product that’s seen better days? Give us a shout! We’ll check it out and if we can fix it, we’ll let you know the cost since it’s not under warranty anymore. 1.877.357.0222
BEFORE RETURNING, PLEASE CHECK FOR THE FOLLOWING.
PRODUCTS WITH THESE ISSUES WILL NOT QUALIFY FOR WARRANTY:
INSPECT
Inspect all wiring connections for improper crimps, frayed connections, and loose wires.
VERIFY
Verify functionality of fuses, bulbs, and strobe tubes; using non-SWS components or specified fuses voids the warranty.
TEST
Test supply voltage directly at the product and ensure proper conductor sizing to prevent voltage drops.
CHECK
Check input power supply for correct voltage and current draw.
HERE’S A QUICK CHECKLIST:
SENDING IN A PRODUCT FOR REPAIR?
Call us or your local dealer to get a special RMA # for the return.
Write that number on the box you’re sending
Ship it to SWS Factory Repair Dept. 7695 Blackburn Pkwy. Niagara Falls, ON L2H 0A6 Canada.
ONCE FIXED, WE’LL SEND IT BACK TO YOU.
Remember: If you follow these steps, you’re on the fast track to getting your product back in tip-top shape!
WARRANTY LENGTH
USER-DRIVEN INNOVATION AT ITS CORE!
SUBMIT YOUR COLLABORATIVE PRODUCT INNOVATION IDEAS!
With collaboration, user feedback, and innovation, our engineers apply advanced technology to tackle jobsite challenges, improving efficiency, productivity, and tool performance.
